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As the particular player got lost all the particular funds, we all got to end upward being capable to reject typically the complaint. Typically The participant from Sweden experienced problems pulling out funds through Platincasino regardless of getting authorized KYC paperwork and making several withdrawal asks for to be able to various lender accounts. Almost All disengagement tries, made since March thirteenth, 2024, had been declined without having clear connection from typically the online casino. The Particular circumstance has been solved after the particular on range casino agreed in order to a manual move, and the particular participant confirmed that will typically the money experienced arrived within their bank account.
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Typically The Complaints Staff designated typically the situation as solved plus treasured the gamer’s assistance. The participant offers already been waiting around regarding their own €5000 disengagement coming from Platincasino. In Revenge Of numerous attempts in order to handle typically the problem, which include supplying a few of lender claims showing non-receipt, the casino insists typically the payout was prepared. The Particular player promises these people have contacted assistance many occasions nevertheless received small assistance. The Particular casino argues of which the financial institution might not necessarily have got booked typically the quantity in add-on to demands more evidence regarding communication with the financial institution.
Considering That this particular was done within complying along with the Basic T&Cs, all of us were forced to reject this complaint. The complaint has been declined as we did not get any reply from the player regarding our own text messages in inclusion to questions. Typically The participant from Philippines had the account obstructed due to become capable to making use of a payment technique that belong in purchase to a 3 rd celebration. The online casino permitted the particular participant to end upwards being able to help to make a one-time down payment through his buddy’s accounts. Nevertheless, typically the player admitted he or she produced all typically the build up by implies of the buddy.
Typically The gamer through Germany discovered of which the formerly deleted accounts at Platincasino had been lively once again right after he or she had obstructed themselves in 2022. Typically The Complaints Team has been incapable to be able to proceed along with the investigation or offer remedies credited to end up being in a position to the gamer’s shortage associated with response in buy to queries, resulting within the particular closure regarding typically the complaint. The player was knowledgeable that will he can reopen the particular complaint inside the particular long term in case he selected in buy to resume connection. Typically The participant from Philippines is usually going through troubles along with a withdrawal, as this individual is required in purchase to publish a good obsolete credit score card that will no longer exists. He Or She made recent debris together with a diverse confirmed credit rating cards but is not able in order to accessibility the particular old 1, which usually will be not related in buy to typically the winnings.
Regardless Of a request with respect to a Skype contact, the particular on line casino performed not really adhere to upwards, and they will had questioned regarding a 3-month financial institution declaration for confirmation. Following communication with the Complaints Group, the participant verified that he received his winnings, in add-on to typically the problem got already been successfully resolved. The Particular Problems Team marked the particular complaint as ‘fixed’ inside their own program.
Typically The player through Australia experienced requested a disengagement earlier to become capable to publishing this particular complaint. The participant faced recurring cancellations of his withdrawal asks for plus troubles inside connection along with the particular on range casino regarding record verification. Right After publishing the particular essential files and requesting a payout via Dogecoin, the participant finally received the particular funds.
The Two attributes made the decision in purchase to wait regarding an e mail from the license authority, simply no additional upgrade. The player through Germany provides requested typically the accounts seal because of to a wagering trouble a amount of many years ago. We finished upward rejecting the complaint since it was not necessarily justified. Typically The gamer from Australia got the partial cash vanished coming from typically the account while enjoying. We’ve declined this complaint as per the player’s explicit request. The Particular gamer’s incapable to validate their account as typically the casino is usually non-responsive.
The Particular player from Brazil provides required a disengagement fewer than 2 days before to posting this specific complaint. Typically The player coming from Ireland asked for a disengagement less compared to 2 several weeks earlier to publishing this specific complaint. The Particular player afterwards verified that typically the disengagement had been prepared effectively, consequently we all noticeable this complaint as fixed . The participant through Philippines experienced passed the verification process, yet had difficulty along with the withdrawal request at Platincasino. He Or She had submitted all required documents, nevertheless typically the online casino continuing in purchase to hold off their €2,eight hundred payout.
Sadly, given that all of us didn’t receive any reaction coming from the particular player regarding typically the limiter’s decision, we ended upward rejecting the complaint. The Particular player from Philippines will be dissatisfied together with typically the casino’s RTP (Return to end upwards being able to Player). Typically The participant offers made the decision to become in a position to cease seeking typically the complaint plus we have got declined it. The player coming from Austria is usually disappointed together with typically the casino’s RTP (Return to Player). The Particular gamer from Sweden provides recently been accused regarding breaching bonus phrases simply by placing single wagers greater compared to the particular permitted ones.
The Lady got reported bad connection along with the casino, with persistent problems in reaching customer support. Typically The participant had claimed that will she directed an email requesting the closure of her bank account upon Nov 6th, 2023, nevertheless the particular on line casino denied having received any sort of such email. After a thorough review plus several trades in between typically the gamer, typically the casino, and the particular Complaints Staff, typically the online casino had determined to refund typically the participant’s losses. The participant experienced proved receipt regarding the particular refund, in addition to the concern got recently been resolved. The player coming from Sweden, that has been recognized like a betting addict, had documented loss regarding €26,000 in an individual day.